Operations Intern

Summary: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The Operations Intern is responsible for providing attentive service to guests while undergoing training to understand the responsibilities of the department. Responsibilities: - Provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management - Maintain a friendly and warm demeanor at all times - We are looking for individuals who possess a high level of attention to detail and a strong work ethic - This role has direct involvement with both management and employees and strong communication skills are required - Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through - This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays Required Qualifications: - Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests - Must be able to multitask and prioritize departmental functions to meet deadlines - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner - Attend all hotel required meetings and trainings - Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag - Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives - Must be able to cross-train in other hotel related areas - Must be able to maintain confidentiality of information - Must be able to show initiative, including anticipating guest or operational needs - Perform other duties as requested by management Preferred Qualifications: - Maintain a friendly and warm demeanor at all times - We are looking for individuals who possess a high level of attention to detail and a strong work ethic - This role has direct involvement with both management and employees and strong communication skills are required - Applicants must also have the ability to multi-task in a fast-paced environment, have the confidence to provide feedback to management and have strong follow through - This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays