Retail Shift Lead (Full-time) $21.00 hour + tips (tip pooling averages $5-$12/hour)(Redwood City, CA)

Summary: Harborside Inc. is a retail company focusing on the cannabis industry, and they are seeking a Retail Shift Lead to ensure smooth operations during assigned shifts. The role involves providing excellent customer service, managing inventory, and maintaining a positive work environment for staff and customers alike. Responsibilities: - Provides excellent customer experience - Accurately log customer in computer systems - Accurate records customer transactions in POS system - Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials) - Handles all returns, exchanges and employee purchases - Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given - Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning - Ensures that all phases of the customer experience remain seamless and exceed their expectations - Appropriately authorizes discounts and other changes on sales receipts - Ensures all display cases have uniform offerings and accurate labeling - Executes marketing efforts as directed by the Retail Leadership team - Ensures proper ambiance and cleanliness within venue at all times - Keeps up to date on locations daily/weekly sales, promotions, and discounts - Assists in the training of new employees or processes - Oversees the floor to ensure staff is on task at all times - Maintains proper cash-handling procedures at all times - Accurately distributes cash tips to tip-pooling employees - Accurately accounts for all cash and points out cash variances - Reports personnel issues to manager - Other duties as assigned Required Qualifications: - High school diploma or GED - Prior retail or customer service experience (1-3 years) - Knowledgeable in Microsoft Word, with advanced knowledge in Excel - Must be 21+ years old and pass a criminal background check requirement Required Skills: POS system, Inventory management software, Microsoft Word, Microsoft Excel, Cash handling, Cannabis regulations Benefits: Tips (tip pooling averages $5-$12/hour)