Customer Service Representative - CA

Summary: H&S Energy Group is a company focused on providing exceptional customer service in the retail fuel environment. The Customer Service Representative (CSR) supports daily store operations, ensuring a welcoming atmosphere and delivering quality service to customers while managing cashiering and food handling responsibilities. Responsibilities: - Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”) - Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude - Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance - Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement - Represent the company with professionalism in appearance, communication, and conduct - Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions - Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy - Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures - Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions - Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing - Maintain signage, promotional materials, and pricing accuracy - Remove expired, damaged, or recalled items and report discrepancies to the Station Manager - Keep the sales floor, counters, and displays neat, clean, and clutter-free - Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.) - Follow all food safety, sanitation, and temperature guidelines - Clean and sanitize equipment regularly to ensure quality and compliance - Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal - Refill windshield washer stations, paper towels, and squeegees at the pumps - Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems - Report equipment malfunctions or safety hazards immediately to management - Adhere to the station’s shift duties checklist for assigned shifts - Understand and assist with car wash operations (if applicable) - Perform other job-related duties as assigned by management Required Qualifications: - Strong customer service and communication skills - Ability to multitask and stay organized in a fast-paced setting - Self-motivated and dependable, with strong follow-through and attention to detail - Able to follow direction, take initiative, and maintain professionalism under pressure - Comfortable using computers and POS systems - Flexible availability, including nights, weekends, and holidays - Basic knowledge of POS systems and cash-handling procedures Preferred Qualifications: - High school diploma or equivalent preferred - Previous experience in retail, food service, or customer-facing roles preferred - CPR and First Aid training a plus - Basic Microsoft Office skills a plus Required Skills: Point of Sale (POS) system operation, Cash handling, Food safety and sanitation, CPR, First Aid, Microsoft Office