IT Operations Support

Summary: Easterseals Central Illinois empowers children with developmental delays, disabilities, and other special needs. They are seeking an IT Operations Support team member to provide hands-on technical assistance and support related to computer systems, hardware, and software. Responsibilities: - Provide excellent customer service by responding to requests in a timely, polite, and professional manner - Respond to incident tickets in person or via remote access - Document and escalate incident tickets as necessary - Assist with processes for new hires - Perform physical installations of laptops, desktops, peripherals, and telecom devices - Assist with special projects and other duties as assigned Required Qualifications: - High School Diploma or equivalent - Proficiency in Microsoft Windows 10 and 11, Office 365, and software (word processing, data management, spreadsheets, and presentations) - Proficiency in IT systems, including networking, security, browser troubleshooting, and hardware components - Ability to diagnose and resolve technical issues independently - Fast, accurate data entry and strong multitasking abilities - Strong verbal, written, and interpersonal communication skills - Excellent customer service skills with the flexibility to adapt to shifting priorities - Must have visual ability sufficient to read and complete written correspondence, reports, etc., and computer screen information - Regular use of hands to grasp, handle, or feel - Regular standing, walking, sitting, climbing, grabbing, bending, stooping, pushing, pulling and reaching - Ability to lift and/or carry up to 50 pounds - Ability to operate and repair routine maintenance equipment and to drive company-owned motor vehicles to all Easterseals centers and service sites within a 100-mile radius, as needed - Routinely works in office environments with little exposure to excessive noise, dust, temperature - Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Preferred Qualifications: - Enrollment in a two- or four-year degree program in a relevant field - At least one year of experience in IT customer service, preferably using a ticketing system Required Skills: Microsoft Windows 10, Microsoft Windows 11, Word processing software, Data management software, Spreadsheet software, Presentation software, IT systems, Security, Browser troubleshooting, Hardware components, Ticketing system