Easterseals Central Illinois→
IT Operations Support
Entry LevelOn-site
Location
Peoria, IL
Salary
$31k–$35k/yr
Experience
Not specified
Posted
1 day ago
Skills
microsoft windows 10microsoft windows 11word processing softwaredata management softwarespreadsheet softwarepresentation softwareit systemssecuritybrowser troubleshootinghardware componentsticketing system
Job Description
Summary: Easterseals Central Illinois empowers children with developmental delays, disabilities, and other special needs. They are seeking an IT Operations Support team member to provide hands-on technical assistance and support related to computer systems, hardware, and software.
Responsibilities:
- Provide excellent customer service by responding to requests in a timely, polite, and professional manner
- Respond to incident tickets in person or via remote access
- Document and escalate incident tickets as necessary
- Assist with processes for new hires
- Perform physical installations of laptops, desktops, peripherals, and telecom devices
- Assist with special projects and other duties as assigned
Required Qualifications:
- High School Diploma or equivalent
- Proficiency in Microsoft Windows 10 and 11, Office 365, and software (word processing, data management, spreadsheets, and presentations)
- Proficiency in IT systems, including networking, security, browser troubleshooting, and hardware components
- Ability to diagnose and resolve technical issues independently
- Fast, accurate data entry and strong multitasking abilities
- Strong verbal, written, and interpersonal communication skills
- Excellent customer service skills with the flexibility to adapt to shifting priorities
- Must have visual ability sufficient to read and complete written correspondence, reports, etc., and computer screen information
- Regular use of hands to grasp, handle, or feel
- Regular standing, walking, sitting, climbing, grabbing, bending, stooping, pushing, pulling and reaching
- Ability to lift and/or carry up to 50 pounds
- Ability to operate and repair routine maintenance equipment and to drive company-owned motor vehicles to all Easterseals centers and service sites within a 100-mile radius, as needed
- Routinely works in office environments with little exposure to excessive noise, dust, temperature
- Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Preferred Qualifications:
- Enrollment in a two- or four-year degree program in a relevant field
- At least one year of experience in IT customer service, preferably using a ticketing system
Required Skills: Microsoft Windows 10, Microsoft Windows 11, Word processing software, Data management software, Spreadsheet software, Presentation software, IT systems, Security, Browser troubleshooting, Hardware components, Ticketing system