Service Technician

Summary: Drive Medical is a leading manufacturer of medical products with a diverse portfolio sold in over 100 countries. The Service Technician is responsible for the repair, testing, and calibration of customer-owned units, ensuring they are returned to proper working conditions. Responsibilities: - Process the repairs of returned products and components under the authority and instruction of the Inovo Quality Control Manufacturing Manager and the Drive DeVilbiss Healthcare Service Department - Maintain all equipment to ensure safety, preventative maintenance, and calibration; assist with ordering spare or replacement tools as required to sustain operational flow - Perform repair operations including failure analysis, component replacement, product cleaning, computerized calibration, and final testing through the use of various electrical and mechanical gauges and equipment (pressure meters, flow meters, multi-meters, specialized PC software programs, and other manufacturing assembly jigs and fixtures) - Receive and log returned products and consumed components into the DeVilbiss ERP system - If applicable, assist with the inbound and outbound shipping process, including packaging, staging, and handing off products - Communicate trending data, defect data, and unit anomalies to management - Participate in ongoing service procedures and safety training - Assist with overseeing parts consumption and inventory stocking levels for repair components - Ensure the compliance of safety norms to include maintaining a clean, orderly, and safe work area - Ensure compliance with Standard Operating Procedures (SOPs) - Follow DeVilbiss by Drive operating documents and repair procedures to ensure that all processes meet Drive Medical, GMP, OSHA, and FDA requirements - Remain current on all Drive DeVilbiss Product Change Notices (PCNs) - Demonstrate an attitude of support and foster participation in the environment of continuous improvement - Travel may be required for training, <5% of time - Regular attendance is essential. Must be able to work overtime as required - Perform other duties as assigned Required Qualifications: - High School Diploma or GED required - Good oral and written communication skills - Ability to read and comprehend (in English) simple and complex instructions, short correspondence, and memos - Ability to troubleshoot through guidance of detailed work instructions and product schematics - Mechanical and electrical aptitude required with demonstrated ability to process written and pictorial instructions - Daily use of computer to enter repair data is required - Ability to work with minimal supervision - Solution-oriented, takes initiative, and is willing to share knowledge and trends that are gained from the review of customer-owned units - Demonstrates a consistently positive attitude with the ability to influence others - Ability to think independently and multi-task - Ability to gain understanding of our products, policies, and procedural practices that build customer loyalty - Ability to gain understanding of all unique components of the specialty area - Willingness to learn and accept constructive criticism - Ability to work with others toward a common goal in a sometimes high-stress environment - Experience or ability to learn computer skills for entry into an ERP environment - Ability to think independently, multi-task, and organize efficiently and effectively - Must be able to stand for prolonged periods of time - Physical activity includes walking, standing, bending, squatting, reaching above shoulders and lifting up to 50 lbs. or occasional lifting, engaging the two persons lift for objects weighing more than 50 lbs - Fine motor skills are required to perform unit assembly - Good manual dexterity and the use of two hands required - Must be able to bend, reach, grasp, push, and pull several types of units without difficulty - Perform activities in a warehouse environment - Must be able to operate standard warehouse equipment (pallet jacks, forklifts, etc.) Preferred Qualifications: - Prior manufacturing assembly experience preferred - Technical training or experience in the repair of electrical or mechanical equipment preferred - Prior experience in the repair or setup of Oxygen Concentrators or other home-medical products is preferred - Experience preferred in the operation of various hand tools, automatic screwdrivers, multimeters, oxygen analyzing equipment, other small power tools, computer, and special department equipment as assigned Required Skills: Electro-mechanical diagnostics, Component replacement, Product calibration, Use of oscilloscopes, Use of multi-meters, Use of pressure/vacuum gauges, Use of oxygen analyzing equipment, Computerized repair data entry, ERP system operation, Mechanical assembly, Electrical equipment repair, Use of hand tools, Use of automatic screwdrivers, Use of small power tools, GMP, OSHA, FDA requirements, work with minimal supervision, Solution-oriented mindset Benefits: Competitive Benefits, Paid Time Off, 401(k) Savings Plan, Canada has the retirement savings plan, Hepatitis B vaccine strongly encouraged (company paid) or signed declination required