Cowan Systems, LLC→
Customer Service Representative
Entry LevelOn-site
Location
Mechanicsburg, PA
Salary
$35k–$40k/yr
Experience
Not specified
Posted
1 day ago
Skills
order entrydata entrytransportation platform - tmwtransportation platform - mccloudmicrosoft wordmicrosoft outlookmicrosoft excelload trackingemail correspondencepaperwork scanning and indexingtransportation and logistics
Job Description
Summary: Cowan Systems, LLC is a national truckload carrier specializing in dedicated fleet services. They are seeking a Customer Service Representative to provide operational support and ensure customer satisfaction through effective communication and administrative tasks.
Responsibilities:
- Provide Customer Service support to include order entry, data entry in setting customer delivery appointments via various customer web portal accounts, emails, and phone calls
- Email correspondence with customers with tracking of loads
- Acceptance or rejecting of loads based off what the operations has capacity to cover
- Tracking of loads, assist fleet managers as to outstanding loads that would possibly cause detentions and assessorial charges, provide updates in TMW. – This includes checking boards periodically for loads that may have missed
- Assisting Operations with daily tasks to support customer needs
- Requesting initial accessorial charges with customers
- Scan and index paperwork (manifest, bill of ladings and associated receipts) if sent to you via email, you may be asked to reach out to shippers or consignees for paperwork
- Alerting upper management and Sales if you are seeing a decline with loads for Customers or if a customer needs some additional attention due to problems or changes
Required Qualifications:
- Ability to work independently and professionally in a team-based environment
- Extremely organized and detail oriented
- Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods
- Strong communication (both verbal and written), problem solving, & decision-making skills
- Ability to multitask and organize information to accurately update team on current account status and information
- Utilizing Microsoft Office (word, outlook and excel on a daily basis)
Preferred Qualifications:
- Previous transportation and or logistics experience preferred
- Transportation platform (TMW, McCloud) experience would be a plus
Required Skills: Order Entry, Data Entry, Transportation Platform - TMW, Transportation Platform - McCloud, Microsoft Word, Microsoft Outlook, Microsoft Excel, Load Tracking, Email Correspondence, Paperwork Scanning and Indexing, Transportation and Logistics
Benefits: Full benefits - Medical, Vision, and Dental, Life, Short- and Long-Term Disability, PTO (sick & vacation) and 401K
Benefits
Full benefits - Medical, Vision, and Dental
Life, Short- and Long-Term Disability
PTO (sick & vacation) and 401K