Customer Service Representative

Summary: Cowan Systems, LLC is a national truckload carrier specializing in dedicated fleet services. They are seeking a Customer Service Representative to provide operational support and ensure customer satisfaction through effective communication and administrative tasks. Responsibilities: - Provide Customer Service support to include order entry, data entry in setting customer delivery appointments via various customer web portal accounts, emails, and phone calls - Email correspondence with customers with tracking of loads - Acceptance or rejecting of loads based off what the operations has capacity to cover - Tracking of loads, assist fleet managers as to outstanding loads that would possibly cause detentions and assessorial charges, provide updates in TMW. – This includes checking boards periodically for loads that may have missed - Assisting Operations with daily tasks to support customer needs - Requesting initial accessorial charges with customers - Scan and index paperwork (manifest, bill of ladings and associated receipts) if sent to you via email, you may be asked to reach out to shippers or consignees for paperwork - Alerting upper management and Sales if you are seeing a decline with loads for Customers or if a customer needs some additional attention due to problems or changes Required Qualifications: - Ability to work independently and professionally in a team-based environment - Extremely organized and detail oriented - Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods - Strong communication (both verbal and written), problem solving, & decision-making skills - Ability to multitask and organize information to accurately update team on current account status and information - Utilizing Microsoft Office (word, outlook and excel on a daily basis) Preferred Qualifications: - Previous transportation and or logistics experience preferred - Transportation platform (TMW, McCloud) experience would be a plus Required Skills: Order Entry, Data Entry, Transportation Platform - TMW, Transportation Platform - McCloud, Microsoft Word, Microsoft Outlook, Microsoft Excel, Load Tracking, Email Correspondence, Paperwork Scanning and Indexing, Transportation and Logistics Benefits: Full benefits - Medical, Vision, and Dental, Life, Short- and Long-Term Disability, PTO (sick & vacation) and 401K