Geek Squad Advanced Repair Technician

Summary: Best Buy is committed to enriching lives through technology, and they are seeking a Geek Squad Advanced Repair Technician to provide technology support and repair customers’ devices. The role involves troubleshooting, repairing, and ensuring excellent customer experiences while maintaining documentation and timely follow-up. Responsibilities: - Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone - Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded - Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs - Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise - Maintain knowledge, skillsets and certifications through training courses Required Qualifications: - 6 months of experience diagnosing, troubleshooting or repairing technology products - Experience actively using and learning about consumer electronics - Ability to work a flexible schedule including holidays, nights and weekends Preferred Qualifications: - Strong ability to prioritize and multi-task in a fast-paced environment Required Skills: Technology product diagnosis, Technology product troubleshooting, Technology product repair, Consumer electronics Benefits: Generous employee discount, Financial savings and retirement resources, Support for your physical and mental well-being