IT Service Desk Engineer Intern

Summary: Astrolab is pioneering new ways to explore and operate on distant planetary bodies, designing and operating commercial planetary rovers. They are seeking an IT Service Desk Engineer Intern to support day-to-day IT needs, focusing on resolving issues and delivering end-user support. Responsibilities: - Own and manage incoming IT support tickets from start to finish - Image, configure, and deploy laptops for new and existing employees - Support user onboarding and offboarding (accounts, access, equipment) - Track and manage IT assets (inventory, assignments, returns) - Set up and support audio/video for meetings and team events - Partner with the Cloud Engineering team when issues escalate or overlap - Willing to jump into other areas of IT and assist where necessary - Willing to learn new products and services - Must be able to lift 50lbs - You must be willing to work nights and weekends if necessary Required Qualifications: - Currently pursuing or recently graduated with a bachelor's degree in information technology or related fields - At least 3 months of hands-on experience outside of the classroom, including extracurricular project teams, personal projects, or prior internship/work experience - Exposure to Office 365 suite of products - Exposure to Windows 11, MacOS, iOS - Must be able to lift 50lbs - You must be willing to work nights and weekends if necessary Preferred Qualifications: - Scripting capabilities a plus Required Skills: IT support ticket management, Laptop imaging and deployment, User onboarding and offboarding, IT asset management, Audio/video setup and support, Windows 11, MacOS, iOS, Scripting Benefits: Equity ownership in the company, Comprehensive health benefits, including medical, dental, vision, and mental health support, 401(k) plan with company match, Flexible PTO and parental leave, Home office set up reimbursement, Weekly lunch stipend, plus complimentary snacks and beverages on-site, Once a month social hour on-site with food and drinks